This is a follow up from a post I made last year about my poor experience with E3 spark plugs: http://www.wrenchheads.net/2009/12/22/e3-spark-plugs-my-experience/
After a year of seeing people’s experiences in the comments, I decided to contact E3 and speak to them about the issues we have had.
I first described my problems with my New Yorker, and I got a reply from Chris LaCouture:
James, I apologize for the problems you seem to have experienced with your E3 replacement spark plugs. May I ask, do you still have the E3.46's that you installed in your 1993 Chrysler New Yorker? C. LaCouture E3 Spark Plugs clacouture@e3sparkplugs.com
I replied back and said that I returned them to the auto parts store, because I had to get regular plugs in order to get my car to run. This was his reply:
James, That is rather unfortunate. I do appreciate you sharing your experience with me. It is somewhat valuable as I keep track of all problems based on part number and vehicle. However, without having the plugs for analysis there is no way for me to determine what could have been the problem let alone fix it. I advise that you mention to the people commenting about bad experiences that they need to contact me about any problems. We take customer satisfaction very seriously and I work very hard to assist our customers with any problems they may have. Again, thank you for sharing with me. Chris LaCouture E3 Spark Plugs clacouture@e3sparkplugs.com
E3 is interested in getting all their problem plugs back, so they can analyze them and see what the issue is. This means you can send them back, and they should refund you because of their warranty. So if you have issues with your plugs, please contact Chris LaCouture at clacouture@e3sparkplugs.com.
WTF I just found out that the new BMW E90 3-Series have no dipstick and has been replaced by readout on the dash. So pretty much if you want any thing done to your BMW regarding your engine oil you have to take it to a dealership which is obviously a cash grab to make more money for the dealerships. But BMW representatives have been quoted as saying “We don’t want our owners messing around under the hood.” Well if you don’t want them doing that then don’t put a hood release on the dang car. But the best thing about this is there have been numerous service bulletins regarding the failure of the E90 oil level sensors. Which means what will you do if it brakes while in the middle of nowhere. Roadside assist will not be able to help in this case as the fix includes draining and measuring the oil and the car will have to be towed to proper service centre. The failures have come due to the long intervals of oil services and moisture accumulation in the oil. So what does this mean well there won’t be any new BMWs’ in my garage unless the dipstick goes back on the engine. Who am I kidding there will probably never be a BMW in my garage.